Terms of Service - Website Design

 
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Terms of Service - Website Design

All services provided by Rheid Communications website design department are subject to the following terms and conditions.

Quotes & Contracts
Quotes provided to prospects will be honoured for 30 days. A new quote will then be provided upon request. All work done outside of the scope of supply of the quotation is done at our standard hourly rate (R400.00 per hour excl VAT) unless otherwise agreed with the client.

Charges & Fees
All new web design projects require an initial 50% deposit which is due with order. The remaining 50% balance will be due upon acceptance of the completed web development project before it is released to the client or published to the internet. All additional amounts incurred where work is done out side of the quoted scope of supply is due with the final 50% payment.

Any check payments that do not clear will be charged a R400 fee. Rheid Communications retains the right to hold all graphics, and project development with the exception of content and graphics provided by the client, until payment is received for such items. (see copyright & ownership clause)

Projects will not be released, be made live or uploaded until full payment is received.

Payments
Rheid Communications accepts payments via cheque, credit card (straight or budget) or EFT. Your project will not be released to you or uploaded until full payment is received.

Hours of Operation
Our business hours are 8:30am until 05:00pm week days. If you require maintenance after hours, such as on weekends or holidays, you will be charged our hourly rate of R400.00 per hour excluding VAT with an additional charge of R200.00 per hour excluding VAT for after hours assistance.

Web Site Design Credit
Rheid Communications would like to place a link on your website in the footer area back to www.rheid.com. Other arrangements can be made if the client wishes to have it removed.

Copyright & Ownership
Upon completion of the project, Rheid Communications transfers all rights and ownership of CUSTOM designs and programming written by Rheid Communications to the client. Software and third party graphics or programs are not transferred to the client and remain under copyright of their respective owners.

Rheid Communications reserves the right to resell custom designed web sites that remain unpaid by the original client, unaccepted mock-ups or other graphics created by Rheid Communications but not in legal use by the client.

Rheid Communications reserves the right to display websites and graphics that have been designed by Rheid Communications on their website, and in any marketing material to aid as examples of our work.

Projects will not be released, be made live or uploaded until full payment is received.

Refunds
Rheid Communications requires a deposit before we begin work on any project. A request to terminate services must be presented to Rheid Communications in writing.

Refund Amounts will be calculated in the following ways:

  1. A cancellation fee of 20% (twenty percent) of the total deposit paid will be retained for projects that have been booked, but cancelled prior to the start date.
  2. A cancellation fee of 30% (thirty percent) of the total deposit paid will be retained for projects that have been started and are in the design process.
  3. A design fee of R 2850.00 will be retained on projects where the design portion of the development has been completed, and the client has accepted the design, but whereas the development process of the project has not begun. (Upon payment, the design will be released to the client for use, see copyright & ownership clause)
  4. Projects that are in the development process at the time the request for termination is received will be billed at the hourly rate of R400.00 per hour excluding VAT. Should the amount of time put into your project be greater than the deposit you have paid to Rheid Communications, you will be billed the difference. Upon payment of these fees, the work completed up to the time of termination will be released to the client.

Refunds will be processed within 30 business days of request by the client, if there is a refund amount due based on the terms above.

Because we resell hosting for a larger company, we are unable to offer refunds on hosting, SSL and domain services. If you are dissatisfied with the hosting services provided, we will be happy to work out a solution with you that will meet your company needs.

Development & Delivery
Rheid Communications understands the importance of completing projects in a timely manner. We agree to complete the web design project within 60 days from the date of order unless stated otherwise in the quotation. If the client does not supply Rheid Communications with complete text, graphic content and other requested materials for the project within 30 days of the order, the contract becomes void and all deposits paid by the client are forfeited. If the design has been completed and 50% of the content has been supplied but the 30 period for submission of content has been exceeded the full quoted amount for the site becomes due.  The client may request a Project Extension in writing to Rheid Communications for an additional fee of 20% of the project total cost for every 30 days of extension. All extension fees are due upon agreement of the extension between Rheid Communications and the client.

The scope of work done on websites will be based on the scope of supply quoted on in the original quotation. The client is permitted at any stage to request that additional work be done. Additional work outside of the original scope of supply is charged for at Rheid's standard hourly rate. If the client is unsure if work falls within the original scope of supply, the onus is on the client to confirm this with Rheid Communications. Additional work will be quoted on when requested to do so by the client. If requests for additional work are made without a request for a quotation Rheid Communications will complete the work and the standard hourly rate will be charged.

Non-Communication
If we are unable to communicate with a client on a project for a duration of at least sixty days (60) by phone or email during the design and development process, the project will be cancelled without prior notice and no refund will be issued.

Liability
Services purchased from Rheid Communications are provided "as is" without warranty of any kind that the web design project will be uninterrupted or error free. In no event shall Rheid Communications be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, services, and/ore goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services, and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client.

Acceptance
Please note that by submitting an official order, submitting FTP details for your website or by submitting your deposit for our services you are agreeing to all of our terms of service as written here. Rheid Communications reserves the right to change or update these terms at any time without prior notice.

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